FOR IMMEDIATE RELEASE
Contact: Julie Steeper
Education & Marketing, Marketing Assistant II www.DentalWorkers.com
806 Buchanan Blvd STE 115-299 Boulder City, NV 89005
DentalWorkers.com’s New Live Chat Feature Increases Accessibility for Employees and Workers Alike
BOULDER CITY, NV – SEPTEMBER 21, 2016 – “Please hold, your call is important to us.” Now, if this isn’t one of the most disheartening phrases to hear, DentalWorkers.com isn’t sure what is.
Not that many callers to DentalWorkers.com have ever heard this when they call the leading online dental employment resource center, but still, DentalWorkers wants to keep themselves even more accessible to dental workers and employers – including the tech-savvy millennials, so they just rolled out a Live Chat feature on their website.
“There are many benefits of being able to chat online over a traditional phone call,” says DentalWorkers.com Marketing Assistant, Julie Steeper. “There is no hold time, no ‘dial One for this option, or dial Two for this option’, no background noise or hard-to-hear issues. Instead of asking someone to repeat information because it was misheard, both sides of the conversation remain on the chat screen as text, so information can easily be re-read – this saves time and reduces miscommunication.”
The live chat technology also comes with the ability for DentalWorkers’ staff to see what web page their visitors are on, on their website. “This feature allows everyone to be on the same page, so to speak,” adds Steeper. “This allows us to be in sync with our clients and allows us to guide them easier through the site. We are also able to push clickable links to them in the chat screen, which is a lot easier than trying to verbalize a long link over the phone.”
Naturally, there are patterns established of typical questions dental workers and employers historically have posed to the 16-year old company. Now, responses to these more popular questions can be programmed into the chat software, and with a click of a couple of buttons, the answers can now appear to the askers quickly, accurately and easily.
When the chat sessions are successfully concluded, both sides have the options of printing out the conversation, and they can also save the chat files for future reference.
DentalWorkers.com offers services and staffing support to private offices, group dental practices, dental consultants, dental laboratories, dental re-sellers and manufacturers, staffing agencies and dental recruiters (temporary/permanent). Its mission is to increase the level of communication between employers and employees. Dental job seekers can upload their resumes, view current openings, and obtain salary information and employers can obtain job ad packages, where they can post their job ads, get access to employee resumes and target their ads via email blasts to workers.
For more information go to http://www.DentalWorkers.com.